Need to make a return We’ve got your back! Most unused merchandise can be returned up to 90 days from the item’s ship date. *Returns must be unworn with any original tags and labels intact.

*Items should be in their original condition, unworn or unused, with all tags and labels attached. They must be returned within the policy timeframe described above. If the returned items are not eligible, they will be donated to charity and will not be refunded.

Here are some exceptions:

  • Items listed as FINAL SALE on the product page are final sale and cannot be returned.
  • Customized items are final sale and cannot be returned.
  • See Customized Items below for how to recognize when an item is customized.
  • Manufacturer direct items must be returned within 30 days of the shipping date.
  • See Manufacturer Direct Items below for details on how to distinguish a manufacturer direct item from other products.
  • International returns require a manual return.
  • See Manual Return / International Return below if the Self-Service process does not work for your order.

RETURN FEE: A one-time $9.99 return fee is applied to cover shipping costs. However, this fee is waived if you choose a gift card refund. We recommend using the return label provided to you, as your refund will be processed once the label is scanned at our warehouse. If your order has an issue, exceptions may apply. For more details, check the “What if my order did not arrive as I expected” section under “Frequently Asked Questions.”

**Some orders will require more than one shipment for return, but you will only be charged one return fee per order (you will not be charged per item returned).

Holiday Returns:

  • To ensure your shopping experience is a positive one from beginning to end, we have designed a holiday return policy specifically for orders placed between November 15th to December 31st.
  • Eligible holiday purchases (excluding Manufacturer Direct Items) made between these dates can be returned up to 150 days after your item’s ship date to receive a refund.

PLEASE NOTE: Items purchased in-venue cannot be returned through the online portal and must be returned at the original venue. Similarly, online store purchases must be returned directly through the online store.

Select Self-Service Return, Manual Return / International Return, or Gift Return below for how-to guides on initiating returns.

Self-Service Return (U.s.)

Head to “Track My Order” at the top of the page.

1. Pop in your Order Number, hit “Continue”, and you’re on your way!
2. Once you’re in, tap “View Order Details“, enter your email, and click “Continue”.
3. Now, you’ll see the items on your order with prices and sizes. Scroll down and hit “Return Items“.
4. Pick the items you want to send back and choose the most suitable return option (we’ll show you any costs associated here).
5. Take a quick look over your details and hit “Process Return“—a return label with further instructions will be emailed to you!

Pro Tips:

Don’t have a printer No problem! Just click the Return Label link in your email and take a screenshot of the Mobile Code, or simply open it when you’re at UPS. Show the barcode to a UPS team member, and they’ll print the label for you.

**If you have a few items to return, they may be going to different places so multiple return labels will be sent to you. They will need to be shipped separately (at no additional cost). Each return label has a bar code with the item number on it so you know which item should be sent with each label. See Return Label below for more details.

Manufacturer Direct ltems

These items come straight from the manufacturer. They ship within the U.S., but only certain manufacturer direct items can ship internationally. Expedited shipping is not an option here and those items may be shipped separately.

Manufacturer Direct Items are indicated on the product page with the words “Ships Directly From A Trusted Partner” or “Manufacturer Direct Item” in 2 places – one in green below the product title or under “Shipping” in the product details.

Heads up: Custom items from the manufacturer are final sale—no changes, cancellations, or returns.

Customized ltems

Items that you personalize with your own words, select numbers, or select personalized options such as patches are considered customized items. These items are individually personalized, which may result in longer shipping times. All sales are final, and we cannot guarantee changes or cancellations before the items are shipped.

If you have an unexpected issue with your customized order, please contact us as soon as possible.

Manual Return /international Return

This does not apply to Manufacturer Direct Items, please see Manufacturer Direct Items for more information.

1. Fill out the Return Form (you might need Acrobat Reader to view it) and print out to put in the package with your return items.

2. Send the package prepaid through any carrier you like—just make sure it’s insured and save your receipt with tracking information.

3. Ship it here: Lids Returns 5811 Eco Parkway Frazeysburg, Ohio 43822

**Important: Save your tracking information and receipt.

Eligible returns will be processed within 10 days of receiving the return. After it has been processed, you can expect to receive the refund in your financial account in 2-7 business days. If it has passed all expected timeframes and you have not received your refund,  please contact us.

Gift Return

We’ve got you covered! You can return gifts for an e-gift card emailed directly to you. To retrieve your return information, we will ask you for the following information:

  • Your full name and email address
  • Purchaser’s full name and email address
  • The item / items you would like to return

We’ll handle the rest and send you a return label. (You may be asked for additional information, if it is needed for order verification.)

Return Label

Return labels are sent to the email address associated with your order or account. Follow the instructions on the email to properly send your return.

Some items will be returned to different locations and will require more than one return label barcode. These will need to be shipped separately (at no additional cost). Please follow the instructions closely. Each return label has a bar code with the item number on it so you know which item should be sent with each label.

If you did not receive the return label in an email to your inbox, Spam, or Junk folders after 24 hours, please contact us.

Return labels can expire, if yours has expired you may be able to initiate the return the same way you did before. If not, you can contact us and we will resend it to you. To avoid this extra step, we recommend sending the return shortly after setting up the label.

*If you need your return label sent to a different email address than the one on your order, please contact us.